![]() Until this had been completed the room,was sealed off with no guests or staff allowed in. Keith, however, took the decision to deep-clean the room the guests had been staying in, using a specialist outside agency. Staycity was at the time told that there was very little likelihood of the virus being transmitted via objects and public spaces. Keith, along with the GM of the property, immediately liaised with Public Health England – ringing them almost constantly for answers and advice during those first crucial 48-hours. To the amazement of staff, paramedics in hazmat suits went up to their room and took them out via a back entrance to avoid other guests coming and going.What followed was a media storm as seemingly journalists from every newspaper, radio and tv station descended on York.įrom the outset, Keith headed the management of this unfolding crisis, immediately flying in to York from Edinburgh, where he had been on a site visit. ![]() The country was waiting with bated breath until one evening in York, two guests were taken ill – suspected to have coronavirus. At the time, little was known about Covid other than it was spreading fast throughout China, and Staycity, along with everyone else, had watched it advance through Europe with the dread of it arriving on UK shores. Keith was nominated for the way he dealt with the UK’s first coronavirus case, which happened to be at Staycity’s property in York. This amazing and inspirational woman has had a tremendous positive impact on many people in our industry. Kim is well known in the extended stay industry and has been a mentor to many professionals in the sector. She also helped to organise and collate apartments for key workers and frontline healthcare professionals across the UK with ASAP members. She is an amazing advocate for our industry. She did this out of genuine care for industry colleagues who have not had it so easy. Her attitude was infectious and inspiring. She led a group of “champions” who had regular zoom meetings as well as a very active whatsapp chat and ended up raising over £7000 by getting people out and walking in January and raising cash along the way. Kim was nominated for several reasons including her dedication to the Hospitality Action charity through the pandemic. UK: The 2021 Serviced Apartment Awards features a special category which honours industry heroes – those who have stepped up to the plate over the last 15 months, going beyond the call of duty to support their colleagues, their guests and the wider industry.Īll those shortlisted for the Industry Hero award have been nominated by their colleagues or their industry peers, and each has navigated the pandemic with decisiveness and empathy to go along with their hard work.
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